Programme Administration offices (PAds) are student focused information points based across the University of Cumbria campuses. We provide a wide range of services, information, advice and guidance relating to different aspects of your course and study.
Please follow this link to find out where we are located. If you are not sure of where we are you can also use information on the campus maps to find which building we are based in. Reception at each campus would also be happy to direct you.
To ensure the most effective processing we request that forms and documents are scanned and sent by email to the appropriate email address. If you are unsure which email address to use, send to assessment@cumbria.ac.uk and they will process your form or forward to the correct department. We are unable to access posted documents at this time. How to scan your document(s) We are the location for you to collect the following forms: Appeals
More information Academic Appeal form Assignment Cover Sheet
Download form Part-time Module Registration and Withdrawal
More information Extension form Extensions to Submission Deadline
Extenuating Circumstances
More information
Extenuating Circumstances Claim Form Intercalation
More information
Personal Details Amendment
If you wish to make changes to your name or title these changes need to be verified by original legally valid documentation. The following forms of identification are acceptable:
Your passport
Photographic driving licence
Marriage Certificate
Birth Certificate
National identity card (for non UK students)
Decree nisi
Deed poll document
Notarised verification of change of name
We can also provide a number of different letters or documents for you. Always bring your Cumbria card with you when you are visiting your Programme Administration office so that you can prove your identity. Don’t leave requests to the last minute. Please allow at least 2 working days for the preparation of letters or documents. Confirmation of Student Status This may be used to verify your student status for memberships or travel cards. You will have received electronic copies of your Council Tax Exemption Form (if you meet the eligibility requirements for this) and also your Confirmation of Registration letter when you were fully registered in your first year of study. You will be provided with a new Confirmation of Registration letter each time you register for successive years of your course providing that you have no outstanding issues for your registration. This letter is provided for both full time and part time students. A letter for your Bank This is required for you to open a student bank account and especially if you are an international student who would like to open a bank account in the UK when you do not hold a UK passport. Most banks require a specific format and content of information to be included within this letter, so it differs from the Confirmation of Student Status letter. Council Tax Exemption If you are a full time student and fully registered, you will be e-mailed a Council Tax Exemption letter as soon as your registration is complete. This document should be sent or taken to the local Council Tax Office, with your Council Tax bill if you have received one. Your Council Tax Exemption form is transferable between addresses. Council Tax Exemption forms are only provided for those students who meet the eligibility requirements in terms of their attendance and hours of study. This form provides exemption under Regulation 5 of the Council Tax (Discount Disregards) Order 1992. If you lose your certificate or need a further copy during your course, please contact your Programme Administration Office by e-mail or phone and we will send you a copy by return. Travel cards We can also stamp your railcard or travel card, e.g. Oystercard, application to confirm you are registered as a student at the University. Ad hoc letters If you require a specialised letter for a particular requirement e.g. for a pension fund or for accounting purposes, please ensure that you provide the full address, title and contact details of the organisation and person you would like us to write to on your behalf.
Advice on how to report an absence and who you need to contact to do this. If you are on a course with a professional placement you will have to follow additional procedures for reporting your absence.
Please follow this link for full email, telephone and contact details, plus opening hours for each Programme Administration Office.
